Repeat Customers

This report details customers who have made orders within the given dates. The report shows the number of orders and order items each customer has made and through which sales channels they were made.

Selection Criteria

Linnworks will select the items to be included in the report based on the following criteria

Parameters - The following parameters can be used to configure this report

  • Date Range:
    • Start date: From the start of the day for the specified date
    • End Date: To the end of the day for the specified date
  • Source: This is the sales channel the order came from (Not
  • SubSource: This is the specific channel intgration that the order came from

Rules - internal logic applied to extract only those records that fulfill the specified criteria

  • This report will display any information for customers who have made more than one order between the start and end date, based on order received date
  • Orders must be paid and come from the same channel for them to be grouped together

Reported Values

The following values are returned by the report

Values - Column names and description

  • cFullName: This is the name of the customer, as entered on the order
  • cEmailAddress: Email used for despatching purposes
  • cPostCode: This is the shipping postcode or ZIP code entered on the order
  • cCountry: Country of the address used when the order was despatched
  • Source: This is the channel the order has been downloaded or imported from. Orders placed within Linnworks will display as DIRECT
  • SubSource: The SubSource shows the specific integration the order was downloaded from
  • TotalSpent: This is the total cost of the order including tax and postage
  • Currency: This is the currency of the customer purcahsed orders in
  • Orders: This is a count of the number of orders this customer has made
  • OrderItemCount: This is a count of the number of order items this customer has bought. Composite parents are ignored in favour of the child items

Grouping - Items that match across the following criteria will be grouped on a single row in the report

  • cFullName
  • cEmailAddress
  • cPostCode
  • Source
  • SubSource
  • cCountry