Pickwave in Linnworks stands for a digital pick list that is generated for your orders and sent directly to a user's mobile scanner. In the Open Orders screen select orders and create pick lists for each picker so that users could follow the instructions from their device.

Please note! Pickwaves are only supported in the new Open Orders screen.

Step 1. Create pickwave in the Open Orders screen.

To add orders to a pickwave:

  1. Go to the Open Orders screen.
  2. Select orders > right-click orders > Pickwaves > Generate Pickwavenewmobpickwave
  3. In the Generate Pickwave screen you will see 3 sections:

GeneratePickwaves v2


Orders need to meet the following criteria to be added to a pickwave:

  • Not locked
  • Not parked
  • Not already added to a pickwave. The following identifiers in Open Orders will indicate that the order was already added to pickwave:
    • In Pickwave order identifier shows that order is already added to a pickwave.
    • Pickwave Complete order identifier shows that the pickwave for this order is already complete.

Pickwave options 

Pickwave grouping type

In the Pickwave Options section, select a Pickwave grouping type to group the items in the pickwave by:

  • Items: groups a pickwave by items. With the Warehouse Management functionality enabled, the pickwave will be sorted by the routing sequence of bin racks. 
  • Orders: groups a pickwave by orders. Single item orders will be added to the pickwave first followed by multi-item orders.

Print invoices

Check the Print Invoices box, if you want to print invoices for orders once the pickwave has been generated. The Invoice Template needs to be set up in Settings > Template Designer.

Max per pickwave type

These are the splitting options that allow you to select more orders and split those orders down into separate pickwaves. 

  • Unlimited: this will put all orders into one pickwave.
  • Orders: when selected, the Max per pickwave field will become available where you can enter the number of orders per one pickwave.
    PickwaveOptions orders
  • SKUs: when selected, the Max per pickwave field will become available where you can enter the number of SKUs per one pickwave.
    PickwaveOptions SKUs
  • Order item quantity: when selected, the Max per pickwave field will become available where you can enter the number of items per one pickwave.
    PickwaveOptions OrderItemQty

In the generated pickwave, orders are sorted in the sequence by:

  1. Routing sequence ( for WMS locations only)
  2. Bin rack
  3. SKU
  4. Order id

To understand how the above sorting works, check the example below. If we gave a sort number to each order row it would be:

  • Order 1
    • Item 1 Binrack Z, SKU A (Sort 4)
    • Item 2 Binrack F, SKU B (Sort 3)
  • Order 2
    • Item 1 Binrack A, SKU A (Sort 1)
    • Item 2 Binrack A, SKU A (Sort 2)

Split orders over pickwaves 

This box is available for SKUs and Order item quantity max per pickwave types:

  • When this box is ticked, the system sorts rows by routing sequence (WMS only), bin rack, order id, then creates pickwaves by adding up the row quantities and putting them into separate pickwaves.
  • When this box is unticked, then it will do the above but where the order contains more than one item it will also add this order to the same pickwave.
  • If there isn’t enough space to fit the next item then a new pickwave will be created even if there is some space.
  • If there isn’t enough space to fit the item at all, the item will still be added into a pickwave but by itself. For example, max quantity is 10 and the order item quantity is 20, then this will get its own pickwave of 20 items.
Please note! All these settings are saved at a user level.

User Assignment

Note! A pickwave can be assigned to only one user. The same user can have several pickwaves assigned to them.

In this section, you can:

  • Assign a pickwave to a Default User.
  • Generate a pickwave as Unallocated.
  • Assign a pickwave to a specific user.

Generating a pickwave 

Once everything is set up, you can use the following buttons to preview and then generate pickwaves:

GeneratePickwaves buttons

  • Preview pickwaves: use this button to preview pickwaves info. There is a search box that covers an order id, bin rack, SKU, title, and batch number search.
    • Note that a number against the pickwave in this screen is not the final ID of the pickwave. It is is just a distinction between pickwaves to be generated.
      Pickwaves info
  • Generate pickwaves: use this button to generate pickwaves. The button shows the number of pickwaves that will get generated.
  • Cancel: use this button when you need to cancel the pickwaves creation. 

Step 2. Mobile Version

Log in to the mobile app and go to Settings > Pickwave to see the list of currently active pickwaves. In the Pickwave screen, you can view pickwaves that are assigned to you and all existing pickwaves in the dedicated tabs:

  • All Pickwaves: shows all pickwaves for all users or unallocated pickwaves.
  • Mine: shows pickwaves that are assigned to the logged in user only.


In the All Pickwaves tab, unallocated pickwaves will be marked with the appropriate label. You can assign an unallocated pickwave to yourself by tapping it on the screen and then confirming the assignment in the pop-up.


Each of the tabs has smaller subtabs that separate pickwaves by its stages:

  • To pick: active pickwaves that are not picked yet.
  • Picking: pickwaves that are in the process of picking at the moment.
  • Packing: pickwaves that have at least one order that is processed will have this status. 
  • Complete: pickwaves that are fully picked and require no more further actions.

A small summary of the pickwave that shows pickwave ID (Pick ID: 31 in the example below), amount of items to pick (3), amount of orders in the pickwave (1), date or time this pickwave was created. Tap it to view full details and proceed to pick items.

pickwavesnew2Pickwave - Process screen

In the Pickwave Process screen you can view (note! on the left side you can see how a regular pickwave looks like, on the right side a directional pickwave is displayed):


  • An image of the item (main image of the item in Linnworks)
  • SKU
  • Title
  • Bin/rack code
  • How many need to be picked
  • How many you have already picked

Tap the SKU to enter the number of the items you picked. There are 3 count screens available and you need to swipe left or right to switch between them:

  • Keypad screen
  • Box count screen
  • Scanning screen

Please note! You cannot input 0 or a number larger than it is requested in the order.

Keypad screenpickwavesnew4

Manually input the number of items you counted.

Box count screenpickwavesnew5

This screen is useful if you keep your items in the boxes. In the Qty in box field specify how many items you keep in one box. You can do it by either using the + and - buttons or clicking the field with the number between + and - and entering the amount manually. In the Boxes field, add the number of the boxes that you have counted. This way, Linnworks will calculate the total quantity for you, much as a calculator would. The Add Quantity field will show the total amount (Quantity in box * the amount of Boxes). Click + or - in the Add Quantity field to adjust the count.

Scanning screenpickwavesnew6

Scan each item and the system will record the number of scans. In the Qty per scan field, you can increase/decrease the number of items to be counted per one scan with the + and - buttons. This can be helpful if you have large volumes of the same SKU.

Once done, tap Update Quantity to continue with the next SKU.

Pickwave - Skipping items/groups

When picking items, you can skip some of them to come back and pick those later when required.

Info! This is valid for Directional Pickwaves only.

To skip items/groups, click an icon on the right-hand side of the screen. You will be provided with the two options:

  • Skip Group
    • NB! Available only when you don't have the Show Next Only setting enabled (as each item is effectively a group).  
  • Skip Item

Pickwave skip v2

If you don't use Show Next Only - the item will be marked as skipped. You will need to tap the item to pick it. Clicking Pick at the bottom will only pick the non-skipped items: 

Skipped v2

If you are using Show Next Only and you skip an item, the page will auto-swipe to the next item. The progress dot will be marked red:

Skip shownext v2

There is a confirmation step when skipping items. Click Yes if you would like to skip an item/group:

Skip confirmation

Pickwave - Tray picking

You can use Tray picking for Directional pickwaves to get more control over items picking in your warehouse. See more details here.

Pickwave - Alternative location

While picking items, you can face the situation when you come to the bin rack location to pick an item but there is not enough stock to pick from to fulfil an order. In this case, you can get an alternative pick location by swiping the item's card left.

Pickwave alternativeloc v2

On the screen, select the alternative bin rack location from the Pickable Stock section. Then, at the bottom of the screen, tap either of the two options:

Pickwave alternativestock

  • Go to the new bin now: only the bin rack of an item will be updated. 
  • Reorder the pickwave with the new bin: the item will be added to the bottom of the list to be picked the last from the new bin rack.

If there is no other bin rack location that has this item available for picking, you will see the following message on the screen: 


Step 3. Pickwave screen in Linnworks.net

In Linnworks.net go to Orders > Pickwaves. In this screen, you can overview all existing pickwaves, check their status, and allocate to another user.


  • Picking Wave View Setting Click to change view. Pickwaves can be grouped in the columns by status or displayed as a list starting from the oldest.
  • Picking Wave Filter Use one of the filters (status, user, order ID) to display only pickwaves you need.
  • Picking Wave Location drop down Use the Location drop-down menu to select a location for which you need to check pickwaves.

Click on the pickwave to check if all the items were picked and re-assign to another user.

Picking Wave

Pickwave statuses

Click view at the top right-hand corner of the screen to group pickwaves into columns by the status. There are 5 statuses that a pickwave can have:

Pickwave statuses v2

  • Unallocated: a pickwave is unallocated when it is not assigned to any user (picker).
  • Allocated: a pickwave is assigned to a user (picker) who will be working on this pickwave.
  • In progress: a picker is currently working on the pickwave meaning some of the items have been picked for orders.
  • Complete: all the items for the pickwave have been picked.
  • Packing: once you start processing items from the Despatch screen, the pickwave will get updated with the packing status.

Working with TOTEs

TOTEs are containers that you use to put items into when picking them to fulfil orders.

Information! The TOTEs functionality gets enabled together with Pickwaves.

In order to use TOTEs, you need to set them up in Linnworks.net first for each location you are despatching orders from. 

Step 1

Go to Inventory > Locations and click the edit editpen1 v2 icon for the required location. To add TOTEs:

  1. Open the TOTEs tab. 
  2. Enter the name of the TOTE.
  3. Hit the Enter key.
  4. Click the Save button.
  5. Repeat the same steps until all TOTEs are in the system.

Step 2

Having TOTEs added to the system, you can use them when picking items for orders with the mobile application. The most common practice would be to scan a TOTE and then start putting items into it. To allow TOTEs scanning, make sure the Force tote scan setting is enabled in the Settings screen.

When picking items, scan the TOTE which will add the badge with the name of the TOTE to the header.


Once the badge has been added you can start picking items and put them into the scanned TOTE. Let's say now you need to use the second TOTE. You can simply scan it and a badge with the second TOTE will be added to the header. If you need, you can scan the third TOTE and so on and then switch between them when necessary.


  • The selected TOTE will always be reordered to be on the left side in the header.
  • To select/unselect the TOTE, you need to tap it. The unselected TOTE will look faded (see the image above).

Once all items from the pickwave are picked and put into the corresponding TOTEs, you can go to the Despatch screen and scan the TOTE that contains items to process orders. More details here.

Step 4. Pickwaves settings

Open your Linnworks mobile, go to Settings and scroll down to the Pickwaves section.

Pickwaves mobilesettings

Directional pickwaves

The Directional Pickwaves setting allows you to set up a pickwave to display a single step for the picker to complete when picking items in your warehouse. This way items will be logged as picked one by one depending on the Pickwave grouping type selected. This helps to reassure none of the items is missed when picking. 

In the same section, you can enable/disable the following settings for pickwaves. 

Force binrack scan (WMS locations only)

When enabled, this setting instructs a picker to scan a binrack before picking an item. This setting is applicable for WMS locations only to make sure every stock movement is logged in the system.

Force item scan

When enabled, this setting instructs a picker to scan SKU or item's barcode to mark it as picked, instead of entering the quantity or marking the entire step as picked. 

Group composites

This setting is specific for pickwaves grouped by Items. When enabled, single items from the composites will be grouped together and presented to be picked by the composite parent item. Use this setting to pick single item composites, for example, a pack of 10 glasses. With this setting, you can scan a parent item identifier instead of scanning all 10 glasses individually when picking items for orders.

Show next only

When enabled, this setting will present a picker only one item to pick per step. With the grouping by Items, a picker will be presented with a separate step to complete for each item in the same binrack until all items are picked. The same applies to multi-item orders with the grouping by Orders: a picker will need to complete separate steps to pick all items for one order.

Force tote scan 

When enabled, a tote must be selected before items can be picked. Note! This setting works together with the Directional pickwaves setting enabled.

For the additional advice please see our solution centre guides that can help to answer your questions: