Order Notes

Overview
Order notes display a message pertaining to a specific order that either come directly from the channel or are added manually by the Linnworks user. For example if a buyer writes a payment note when checking out with PayPal, the system will display a note sign against that order. When an order has a note or notes applied to it a flag will display. Orders can have multiple notes and information about the date/time the note was applied plus the user who applied it is also stored.

Table of Contents

 Viewing Order Notes

  1. Select Orders > Open Order
    • In the navigation menu on the left side of the screen, click on Orders
    • Select Open Order 
  2. Double click the order
  3. Select the Order Notes tab

From this screen you will see the following:

  • Date and time the note was added
  • The user who added the note
  • The note itself
  • Whether the note is internal or not
  • Whether the note is a processing note or not. 

If a note was added from a channel, the user will display as "No User". Notes marked as Internal will not be displayed on invoices or shipping labels. The tick under Processing Note column means that this note will be displayed when the Process button is clicked to ensure the user acknowledges that they have read the note.

 Editing Order Notes

  1. Select Orders > Open Order
    • In the navigation menu on the left side of the screen, click on Orders
    • Select Open Order 
  2. Right-click on the Order > Actions > Edit Order Note (From this screen you can add, edit and remove order notes).
    • To add an order note click New Note, enter some text then press apply
    • To edit an order note click on the note, edit the text and then press apply
    • To delete an order note click on the note you wish to delete then press Delete
  3. Click Save