Searching Open Orders

Overview
In this section, we detail how to search Open orders to find specific orders that meet the criteria.

Quick Guide

Orders from many different selling channels are brought into the Open Orders page by Linnworks. They all gain a unique Linnworks Order number, in addition to the Channel Order number, known as the Reference Number in Linnworks. This is to avoid duplication, which is theoretically possible for Selling channels like Magento.

  1. Select Order Book > Open Orders
  2. Enter the required search parameter, such as the email, Linnworks Order Number or Channel Reference number into the Search box
  3. Click on the Magnifying glass to initiate the search

Detailed Guide

Orders from many different selling channels are brought into the Open Orders page by Linnworks. They all gain a unique Linnworks Order number, in addition to the Channel Order number, known as the Reference Number in Linnworks. This is to avoid duplication, which is theoretically possible for selling channels like Magento.

  1. Select Order Book > Open Order
    • In the navigation menu on the left side of the screen, click on Order Book 
    • Under Order Book, select Open Order 
  2. Enter the required search parameter 
    • Use the search box to enter email, Linnworks Order Number or Channel Reference number
    • When searching for any of these options a partial match is used, eg searching for @gmail.com will return all orders from customers where @gmail.com is part of their email address
    • To the left of the search box is a drop down box providing alternative search parameters such as Item SKU or item title. Using these options work also with partial matching to generate the results returned and displayed in the Open Order screen
    • Enter the required value in the Search box. 
  3. Click the Search button, which is a Magnifying Glass