Refunds

A refund allows users to notify Linnworks that some or all of the money received from a customer for a specified (processed) order has been returned to the buyer. This ensures that reporting is accurate, as well as records for later reference and other purposes, such as taxation.

Creating a refund

Open the Processed Orders screen, and search for the order you wish to refund. Right-click the order and select Action > Refunds.  Use the Full Refund button to refund an entire order in full or click the Add button in line with the item row to refund a specific item. You can then enter the refund amount for the item as well as a reason for the refund.

Please Note! You can't refund more than the buyer paid for a single line item. Use Additional refund button if you need to add a refund that's not associated with a specific item, or you want to refund more than the buyer paid. This will add a new line item to the item grid, that you can treat as a refundable item. There is no limit to how much you can refund on this row.

Book or Action refund

Booking a refund

Select this option if you aren't ready to pay the refund yet.

Booking a refund will add a refund to the order, but not action them. You will have a record of it in Orders > Returns & Refunds > Actionable Refunds. Here you can find your refund by one of the parameters (Refund Header ID, Order ID, Refund reference, Order reference, Order tracking number, SKU, customer info) and 

• view refund details
• edit refund details
• delete refund
• action a refund

Once a refund is actioned, it will move from the Actionable Refunds tab to the History tab. 

Actioning a Refund

Select this option if you're ready to pay the refund straight away.

Actioning a refund will add a refund to the order, and mark the refund as actioned. The record of the refund you will find in the History tab.