Returns & Refunds

All booked RMAs (returns, exchanges, resends) and refunds are registered in the Returns & Refunds screen. Use this screen to view, action, edit or delete previously booked returns, exchanges, resends, and refunds.

ReturnsRefunds v2

RMA Bookings (returns, exchanges, resends)

Go to Orders > Returns & Refunds and look for the required returns, exchanges, or resends in the RMA Bookings tab.

RMAbookings

You can search for RMAs by:

  • RMA Header ID
  • Order ID
  • RMA reference
  • Order reference
  • Order tracking number
  • Item SKU/Title
  • Customer info

Click the View/Action button to view booking details. Here you can update a booking with new details if required and action it.

Note! Updating RMA will save changes but will not action it.

Actioning RMA will change the status of any parked RMA orders from parked to open and return or scrap any returned items. A record about the RMA will be added to the History tab. 

Deleting an RMA will delete any associated exchange/resend orders. It will not process any returns or scraps.

Actionable Refunds

Go to Orders > Returns & Refunds and look for required refunds in the Actionable Refunds tab. 

ActionableRefunds

You can search for a required refund by:

  • Refund Header ID
  • Order ID
  • Refund reference
  • Order reference
  • Order tracking number
  • Item SKU/Title
  • Customer info

Click the View/Action button to view booking details. Here you can update a booking with new details if required and action it.

Note! Updating a refund will save changes but won't action it. It needs to be actioned separately.

Clicking the View on channel button will open a new tab in your browser where you can view a refund directly on the channel. This option is available for particular channels only.

History

Use the History tab to view all your past RMAs, refunds, or cancellations.

ReturnsRefundsHistory

You can search for required returns, exchanges, resends, refunds, or cancellations by: 

  • Header Id
  • Order Id
  • Reference
  • Order reference
  • Order tracking number
  • Item SKU/Title
  • Customer info