Linnworks allows users to record refunds in the system for reporting purposes. Apart from making internal system records about a refund, some channel integrations also allow sending the refund information back to the channel.
In order to send refund info to a channel, you need to enable the following setting in the integration: Settings > Channel Integration > Edit Channel Details > Order
Please Note! This feature is available only for the following channels:
- Back Market
- Magento 2
For other channels, the refund in Linnworks will allow you to keep a record of it in the system, but the actual refund will need to be raised and processed on the channel directly.
Please check the Refunds documentation for the detailed guide on how to create a refund.
Note that for the eBay integration the Order Refunds setting is not available, only Cancellation Notes can be configured for this channel. More details here.