Order Refunds

Linnworks allows users to record refunds in the system for reporting purposes. Apart from making internal system records about a refund, some channel integrations also allow sending the refund information back to the channel

In order to send refund info to a channel, you need to enable the following setting in the integration: Settings > Channel Integration > Edit Channel Details > Order

 Please Note! This feature is available only for the following channels: 

  • Amazon
  • Back Market
  • BigCommerce
  • eBay*
  • FNAC
  • Flubit
  • Magento 2
  • Mirakl
  • Shopify
  • Walmart

* To use seller-initiated refunds for eBay, you must be enrolled in the eBay Managed Payments program. See more here.


For other channels, the refund in Linnworks will allow you to keep a record of it in the system, but the actual refund will need to be raised and processed on the channel directly.

Please check the Refunds documentation for the detailed guide on how to create a refund.