Canceled Orders Export

The Cancelled Orders Export allows you to export information relating to all canceled orders within Linnworks.

CanceledOrdersExport

Table of Contents

Date Ranges

When building a data export for canceled orders, if no date range is specified for the Received Date in the filters, Linnworks automatically applies a default range starting 31 days prior to the date the report is executed using the received date as the criteria.

Note! It is not possible to export canceled orders for a period longer than 31 days in one go. This is implemented to ensure there is not excessive loading on the database by exporting all canceled orders for all time every time the export is executed.

The alternative method for retrieving order data for all time is through Dashboards > Query Data and running reports such as Order Cancellation - Detailed or Order Cancellation - Grouped by Source.

Available Columns

The available columns below have been grouped by similar fields for convenience. They may appear in a different order when exported. The order can be changed on the Column Mapping screen of the export configurations. For more information on this, please see our Column Mapping documentation.

Legend

Key Description
Filter This field supports filtering

Columns - Order Reference Numbers

Key Column Description
  Order Id This is the Linnworks OrderID
  Reference number This is the reference number assigned by the sales channel for the order
  External reference This is an additional reference number from the sales channel, typically used by eBay
  Channel Reference An additional reference number for the order

Columns - Order Dates

Key Column Description
Paid Received date The date and time at which the order was placed on the sales channel
  Dispatch By Dispatch By is the date set by some channels to show either target or hard limits for orders to be dispatched by
  Created Date This is the date and time at which the order was downloaded into Linnworks

Columns - Shipping and Packaging

Key Column Description
  Customer email address Email used for despatching purposes
  Customer buyer phone number This is the customer phone number that is associated with the order
  Customer company Company name used for despatching purposes
  Shipping customer name This is the name of the customer, as entered on the order
  Shipping address 1 Address line 1 used when the order was despatched
  Shipping address 2 Address line 2 used when the order was despatched
  Shipping address 3 Address line 3 used when the order was despatched
  Shipping town Town of the address used when the order was despatched
  Shipping region This is the region, such as county or state, used when the order was despatched
  Shipping postcode This is the shipping postcode or ZIP code entered on the order
  Shipping country Country of the address used when the order was despatched
  Shipping country code This is the ISO country code for the shipping address
  Cancellation note The reason that was given for the cancellation
  Cancellation date The date on which the order was canceled
  Shipping service name This is the Linnworks Postal Service that has been assigned to the order
  Shipping service tag This is the Linnworks Postal Service tag. Please note this field is only relevant for Postal Services added in Legacy Desktop.
  Shipping service code This is the code that is defined by the courier to identify the courier's shipping service
Paid Shipping service vendor This is the name of the courier associated with the Linnworks Postal Service that has been assigned to the order
  Packaging group This is the name of the packaging group that has been assigned to the order
  Tracking number This is the tracking number that has been associated with the order

Columns - Billing Details

Key Column Description
  Billing name This is the Billing Name associated with the order
  Billing company This is the company name, as entered on the order
  Billing address 1 Line 1 of the address used for billing purposes
  Billing address 2 Line 2 of the address used for billing purposes
  Billing address 3 Line 3 of the address used for billing purposes
  Billing town Town of the address used for billing purposes
  Billing region Region / State / County of the address used for billing purposes
  Billing postcode Postcode of the address used for billing purposes
  Billing country name This is the name of the country used for billing purposes
  Billing phone number Phone number used for billing purposes

Columns - Order Details

Key Column Description
  Shipping cost The shipping cost, as downloaded from the channel
  Order tax This is the total amount of tax paid on the order
  Order total This is the total cost of the order including tax and postage
  Currency This is the currency used on the order or set in the channel config for that sales channel
Paid Paid This is a binary field that either show Paid or Unpaid, based on the information downloaded from the channel
Paid Status This is a number between 0 and 4 that represents the state of an order:
  • 0 = Unpaid
  • 1 = Paid
  • 2 = Return
  • 3 = Pending
  • 4 = Resend
Paid Source This is the channel the order has been downloaded or imported from. Orders placed within Linnworks will display as DIRECT
Paid SubSource The SubSource shows the specific integration the order was downloaded from
  Refund This is the refund amount entered into Linnworks for the order
  Channel buyer name Channel specific name used to identify the buyer, such as a username, normally used for eBay
  Marker This is a number, between 0 and 7, that represents order tags that have been assigned to the order. The exception being 0, which means no tag has been set on the order, and 7 which means the order has been 'Parked'
  Payment method This is the Linnworks payment method that has been applied to the order
  On hold This shows whether the order has been marked as On Hold, for Processed orders if the Order has been canceled On Hold = 1
Paid Fulfillment location This is the Linnworks location that the order has been assigned to
  Item number A unique row identifier for each order item within an order. The identifier can be repeated across different orders, but not within an order
  Unit cost The individual sold price for the item that has been purchased
  Line discount This is the discount applied to the item, as a percentage
  Line tax This is the amount of tax paid on the item in the order
  Line total excluding tax This is the quantity of the ordered item multiplied by the unit cost of the item
  Line total This is the retail price for this item, including tax, multiplied by the quantity ordered
  Is service This is either TRUE or FALSE based on whether the line item is a service, such as a gift wrapping. Note: Service items do not have an SKU or channel SKU
  Composite parent SKU If the line item has been ordered as part of a composite, this shows the composite parent's Linnworks SKU
  Composite parent order item number This is a unique row identified applied to all child items of a composite SKU on an order
  Order Notes This is a list of notes appended to an order

Columns - SKU Details

Key Column Description
  SKU The SKU / Item number for the Linnworks inventory item
  Item title The title for the Linnworks inventory item (found on the General tab)
  Tax rate The defined tax rate for the Linnworks inventory item (found on the General tab). This overrides the system default. If the value is -1, the item uses the system default Tax Rate
  Original title This is the title of the item that the order has been downloaded with
  Channel SKU This is the SKU used on the channel for this order item, which may differ from the standard Linnworks Item Number
  Quantity The number of the ordered item required on the order

Additional Columns

The +Additonal Columns button allows you to export additional order information that is not available as preset columns listed above. Click the button and select:

CanceledOrdersExport AdditionalColumns v2

  • Type: the type of data you wish to export. The available options are:
    • All Extended Properties
    • Expression
    • Extended Property (this is Item Extended Property)
    • Order Extended Property
    • Order Item Option
  • Column Name: the name for the column you want to display in the exported file.
  • Property Name: a dropdown menu that displays all relevant properties for the selected type.
Type Description
All extended properties This option allows you to export all available extended properties of ordered items. The system will calculate the number of all extended properties to be exported. Click this option and confirm that you indeed would like to add the extended properties to the export.
Expression Use this option when you need to export specific information that is not available as a preset column or an additional column. You can write your own expression to export the data you need. For more information on expressions see here.
Extended property (item extended property) This column allows you to display any extended property attribute that is associated with an SKU. For example, a pair of shoes were ordered in EU size. If this export is being sent to a UK distributor, an additional column can be added with the UK Size extended property.
Order extended property Order extended properties are most commonly used with open order scripts. The Property dropdown will display available order extended properties.
Order item option This additional column displays information on what variation was ordered. For example, size or color.