Linnworks Desktop Documentation

User Permissions

Overview
Everyone that uses Linnworks is required to log in using their own unique user account. Permissions can be set either based on user type (Admin vs regular user) or by using Group or User-specific permissions (only available for Subscription plans Advanced and higher). Every Linnworks system is controlled by an Account holder and Admin users that can grant access for other users, and control their permissions.
umOverview
Only Admin users have access to the User Management screen in Linnworks.

Account Management

Provides access to the pages detailed below which relate to your Linnworks subscription and accessing support

Title Description
Billing The Billing page is available to be accessed from the User drop down
Details The Account Details page providing company contact details is available to be accessed from the User drop down
Subsription The Subsription page is available to be accessed from the User drop down
Support Direct Access to the Support Center from the help menu in the top bar
Training Direct Access to book training from the help menu in the top bar

Create Refunds

This option Provides access to the pages detailed below which relate to your Linnworks subscription and accessing support

Title Description
   

Customer

Title Description
   

Dashboards

Title Description
Analytics
Title Description
Build Cube Allows the user to define search parameters when using the analytics cube
Get Cube Allows the use to generate the analytics cube, using the predefined search parameters
Financial summary Gives the user access to the Financial Summary dashboard. When disabled, this option will not be visible in the Dashboards menu.
Inventory dashboard Gives the user access to the Inventory dashboard. When disabled, this option will not be visible in the Dashboards menu.
Order dashboard Gives the user access to the Order dashboard. When disabled, this option will not be visible in the Dashboards menu.
Primary dashboard Gives the user access to the Primary dashboard. When disabled, this option will not be visible in the Dashboards menu.
Query data Gives the user access to Query data. When disabled, this option will not be visible in the Dashboards menu, and the user will not be able to run either pre-defined or custom queries
Stock cosumption Gives the user access to the Stock cosumption dashboard. When disabled, this option will not be visible in the Dashboards menu.
Stock item history Gives the user access to the Stock item history dashboard. When disabled, this option will not be visible in the Dashboards menu.

Email

Title Description
Email Acounts
Title Description
Delete Email Account Allows the user to delete any email accounts that have been added to Linnworks
Enable Email Account Allows the user to enable/disable any email accounts that have been added to Linnworks
Get Email Account Allows the user to view a specific email account
Get Email Accounts Allows the user to view a full list of all email accounts
Save Email Account Allows the user to add a new email account to Linnworks, or make changes to an existing account.
Email Templates
Title Description
Delete Email Template Allows the user to delete any existing email templates, regardless of type
Enable Email Template Allows the user to enable/disable any existing email template
Get Email Template Allows the user to view a specific email templates
Get Email Templates Allows the user to view a full list of all email templates
Preview Email Template Allows the user to generate a template preview for an existing open order
Save Email Template Allows the user to create new email templates of any type, and mack changes to existing templates
Sent Emails
Title Description
Get Sent Emails Allows the user to view all previously sent emails, regardless of type

Inventory

Title Description
Inventory
Title Description
Categories Gives the user access to the Categories screen, with the ability to create, rename and delete internal Linnworks categories
Locations Gives the user access to the Locations screen, with the ability to create, edit and delete warehouse locations
Suppliers Register Gives the user access to the Suppliers Register, with the ability to create, edit and delete suppliers
Variations Gives the user access to the Variations screen, with the ability to create, rename and delete Variation groups. The user will also be able to add and remove child items from existing variation groups
My Inventory Gives the user access to the My Inventory screen. When disabled, this option will not be visible in the Inventory menu.
Delete Items Gives the user the ability to delete stock items that have zero stock level and are not linked to any open order, from My Inventory screen or via Import. When this permission is not enabled the user will not have access either to the 'Delete' button or to 'Delete Stock Item Import'
Scrap Items Give the user the ability of scrap items, create categories and access to the scrap history
Stock Control
Title Description
Stock Read Allows the user to click on a SKU in the My Inventory screen, to view detailed item information
Stock Write Allows the user to click on a SKU in the My Inventory screen, to view, edit and delete detailed item information
Warehouse Transfer Gives the user access to the Warehouse Transfer screen, allowing them to access every Warehouse Transer feature. When disabled, this option will not be visible in the Inventory menu

Order Book

Title Description
Despatch console Gives the user access to the Despatch Console screen. When disabled, this option will not be visible in the Order Book menu.
Get Order Details Allows the user to view detailed information about an order, open or processed. This can be further restricted to only allow access to orders in a specific location.
Open Orders Gives the user access to the Open Orders screen. This can be further restricted to only allow access to orders in a specific location. When disabled, this option will not be visible in the Order Book menu.
Title Description
Create cancellations Allows the user to cancel orders in the Open Orders screen.
Create open orders Allows the user to create Direct orders in the Open Orders screen.
Delete open orders Allows the user to delete orders in the Open Orders screen.
Merge orders Allows the user to manually merge orders in the Open Orders screen.
View Manager Allows the user access to the Open Orders screen View Manager.
Processed Orders Gives the user access to the Processed Orders screen. When disabled, this option will not be visible in the Order Book menu.
Return Refunds Gives the user access to the Returns & Refunds, allowing the user to view all returns & refunds as well as actioning pending ones. When disabled, this option will not be visible in the Order Book menu.
Rules Engine Gives the user access to the Rules Engine, allowing the user to view, edit and delete rules. When disabled, this option will not be visible in the Order Book menu.

Purchase Orders

Title Description
Edit purchase orders Allows the user to create, edit and delete purchase orders. This can be further restricted so that only purchase orders for specific suppliers, with a specific status, or for a specific location can be accessed.
Search purchase orders Allows the user to search for existing purchase orders. This can be further restricted so that only purchase orders for specific suppliers, with a specific status, or for a specific location can be accessed.
View purchase order details Allows the user to view any detailed information about a purchase order. This can be further restricted so that only purchase orders for specific suppliers, with a specific status, or for a specific location can be accessed.

Settings

Title Description
Application settings Gives the user full access to the application settings
Automation logs Gives the user full access to the automation logs
Channel Integration
Title Description
Channel Payment Allows the user to configure payment mapping for any integrated channel
Channel Shipping Allows the user to configure Shipping mapping for any integrated channel
Channel details Allows the user to configure integration details for any integrated channel
Channel mapping Allows the user to configure Inventory mapping for any integrated channel
Delete channels/td> Allows the user to delete any channel integration
Configurators Gives the user full access to the Configurator screens for every supported channel
Countries Gives the user access to the country and region management screen
Currency rates
Title Description
Get Currency Rates Gives the user access to add, view, and edit currency exchange rates
Extract Inventory Gives the user full access to the Extract Inventory tool
Import & Export
Title Description
Export Allows the user to create, edit, and delete data exports of any type
Get Cube Allows the user to create, edit, and delete data imports of any type
Template designer Gives the user access to the Template Designer, with the ability to add, edit and delete any templates regardless of type.

Shipping Service

Title Description
Cancel shipping label Allows the user to cancel a shiping label, either from the Open Order or Manifest screen, regardless of courier.
Filed manifests Gives the user access to the filed manifests screen, weith the ability to view & edit manifests regardless of courier.
Integrations Gives the user full access to the Courier Integration screen, allowing them to add, edit, and delete integrations with couriers.
Packaging groups Gives the user full access to the Packaging Groups screen, allowing them to add, edit, and delete packaging groups.
Postal services Gives the user full access to the Postal Services screen, allowing them to add, edit, and delete postal services.
ShipStation Allows access to the ShipStation screen.
Shipping Quotes Gives the user access to generate shipping quotes from the Open Orders screen.
Shipping manifests Gives the user access to the Shipping Manifest screen, allowing them to view, edit, file, and print manifests that have not yet been filed.

Sync Status

Title Description
Errors Gives the user access to see any erros that have been reported in the Sync Status window
Queued Gives the user access to see any queued actions in the Sync Status window
Syncing Gives the user access to see any actions currently being processed in the Sync Status window

Top Panel Bar

Title Description
Notifications
Title Description
Notifications Allows the user to view and manage system notifications. This can be further restricted by notification type.