Royal Mail OBA - Add New Integration

This guide provides steps to adding a Royal Mail OBA shipping integration to Linnworks.

Prerequisites

Before integrating your Royal Mail OBA account with Linnworks you will need the following:

  1. A Royal Mail credit account (not a pre-paid account).
    In case of a pre-paid account, please contact Royal Mail to change the account in order to be able to use the integration. 
  2. Royal Mail OBA account email address.
  3. Royal Mail OBA account number (10 digits, starting with a 0).
  4. Royal Mail Posting Location number (10 digits, starting with 900).
Note: If your account number is 9 digits and does not start with a 0, add a leading 0 to the existing account number.

Integration steps

  1. Go to Shipping > Integrations > Add Integration.

  2. Find the integration Royal Mail OBA and click Integrate to start the integration wizard.

  3. Enter an Account Name the integration appears under in Linnworks and click Next.

  4. Read through and verify you accept Royal Mail's Terms and Conditions and click Next.

  5. Click on the OBA Login link and log in to your OBA account to confirm the profile is active.
    • Once confirmed, tick I have logged in successfully and click Next.
    • If you are unable to log in, check the profile activation email provided by Royal Mail or contact Royal Mail directly.

  6. Enter Account Information:
    • Account Number - Royal Mail OBA 10-digit account number. If the number has only 9 digits, add a leading 0.
    • Posting Location Number - Royal Mail 10-digit Posting Location number beginning with 900.
    • Click Next.

  7. Enter Posting Address:
    • Contact Name
    • Business Name
    • Address 1
    • Address 2
    • Address 3
    • Town
    • Postcode
    • Email - the address registered with the RM OBA account
    • Telephone
    • Notification Name - the name that will appear on SMS and Email notifications.
    • Click Next.

  8. Check and confirm the Return Address.
    By default, the fields are populated with information from the Posting Address.
    • Name
    • Business Name
    • Address 1
    • Address 2
    • Address 3
    • Town
    • Postcode
    • Country
    • Click Next.

  9. A notification is sent to Royal Mail to verify and approve the integration request. Once processed, you will receive an automated email. This can take up to 3 working days. Wait for the email to proceed with the integration.

  10. After receiving the confirmation email, go to Shipping > Integrations > Config for additional configuration options:
    • Check that the Posting and Return addresses are correct.
    • Enter International Shipping Details:
      • Shipper VAT number
      • Shipper EORI number
      • IOSS Registration number
      • Delivery terms (optional)
        NB! It is not recommended to set the delivery term to DDP which is only supported by 3 RM OBA services. The integration will automatically assign DDP to the delivery term in the PreAdvice section if applicable.
      • Default HS Tariff code - if an order item does not have an Extended Property for HS Tariff code and there is no service-level default value, this value will be used.
      • Default Country of Origin - if an order item does not have an Extended Property for Country of Origin and there is no service-level default value, this value will be used.

    • Click Next to finish the configuration.

 

Next steps: