Royal Mail Tracked - Add New Integration

This guide will explain how to integrate a Royal Mail Tracked account with Linnworks

Table of Contents


Before integrating your Royal Mail Tracked account with Linnworks you will need the following:

  1. A Royal Mail credit account (not a pre-paid account)
  2. Your Royal Mail OBA account email address
  3. Your Royal Mail OBA account number (10 digits, starting with a 0)
Note: If your account number does not start with a 0, simply add a 0 to the start of your existing account number.

Setting up a new Integration

Quick Guide

  1. Go to Shipping > Integrations
  2. Click Add Integration, select ROYALMAILTRACKED, set a unique friendly Account Name for the integration, Click Next
  3. Tick the box to Accept for the Royal Mail Terms and Conditions, click Next
  4. Use the OBA Login link to verify your login credentials are correct, tick the box I have logged in successfully, click Next
  5. Enter your 10 digit Royal Mail Account Number, click Next
  6. Enter your business information in the appropriate fields
  7. Wait for the email confirmation
  8. Return to the Integration screen and click Configure
  9. Enter & confirm your return address to finish the setup

Detailed Guide

Open the Shipping Integrations Screen

  • Click on Shipping
  • Click on Integrations

Add New Courier

  • Click on Add Integration
  • Select shipping vendor ROYALMAILTRACKED
  • Enter an account name (This can be anything as it is internal to Linnworks, but should be meaningful for later reference).
  • Click Next

Click Accept for the Royal Mail Terms and Conditions

  • Read the Getting Started Information
  • Read the Royal Mail Terms and Conditions
  • To accept, tick by I accept Royal Mail’s terms and conditions
  • Click Next

Validate your Royal Mail Profile

  • Login to Royal Mail’s website to confirm the OBA account/profile to be used is Active. If this is not possible, emails will have been sent by Royal Mail with instructions to activate the profile. Otherwise, contact Royal Mail
  • Once successful in confirming the profile is active, then tick I have logged in successfully
  • Click Next

Enter your Account Number

  • Enter the Royal Mail account number in the box provided
  • The account number is 10 digits long, if the account number only has 9 digits, then please put a leading 0 at the front. e.g. The account number is 123456789 - Change it to 0123456789.
  • If the account number is unknown, then contact Royal Mail
  • Click Next

Enter your Business Information in the Appropriate Fields

  • Use the form provided to enter accurate business information
  • Click Next

Wait for your Confirmation Email

  • Royal Mail is now validating your details. This can take 2-3 days. You do not need to do anything while this step is being completed by Royal Mail

Return to the Integration Screen and click Configure

  • Click on Settings
  • Click on Shipping Service
  • Click on Integrations
  • Click on Config

Enter and Confirm your Return Address and International Shipping Details and Complete the Setup

  • Check the return address details matches the preferred location
  • Enter the International Shipping Details:
    • Shipper VAT number
    • Shipper EORI number
    • Delivery terms (one of the below):
      • DDP - If an item is being sent as Postal DDP (PDDP)
      • PRS - If an item is being sent via a pre-registration scheme. Can be used for other International Commercial 3 Letter Trade Terms for Commercial Invoice Purposes.
      • Can be left blank if none of the above is applicable.
    • Default HS Tariff code - if an order item does not have an Extended Property for HS Tariff code added, this value will be used.
    • Default Country of Origin - if an order item does not have an Extended Property for Country of Origin added, this value will be used.
  • Click Close

Once Integrated, you can click the Configure button on the Shipping Service screen to amend your details

Next Steps